policy | Alpha Labs Tech

Terms and Conditions

1. Acceptance of Terms

By using our Website or Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and any additional terms and conditions or policies referenced herein.

2. Changes to terms.

We reserve the right to modify or update these Terms at any time without notice. Your continued use of the Website or Service after any such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms regularly for updates.

3. User Eligibility

You can be any no of years old to use our Website or Service. By using the Website or Service, you represent and warrant that you meet this eligibility requirement.

4. User Accounts.

If the Website or Service requires user registration, you agree to provide accurate and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Privacy Policy

Your use of the Website or Service is also governed by our Privacy Policy, which can be found below. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

6. User Conduct

You agree to use the Website or Service in compliance with all applicable laws and regulations. You also agree not to engage in any of the following prohibited activities:

Violating any intellectual property rights or other proprietary rights of third parties.
Uploading, posting, or transmitting any content that is harmful, offensive, or violates any applicable laws.
Attempting to gain unauthorized access to the Website or Service or other users' accounts.
Engaging in any form of fraudulent activity or impersonating another person.

7. Termination

We reserve the right to terminate or suspend your access to the Website or Service at our discretion, without notice, for any violation of these Terms or for any other reason.

9. Limitation of Liability.

To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising out of your use or inability to use the Website or Service.

Privacy Policy

1. Introduction

Alpha Labs tech Pvt. Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our Wholesale POS. By installing, accessing, or using the App, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use our App:

Personal Information: We may collect personal information that you provide voluntarily, such as your name, email address, or other identifying information when using certain features of the App, such as registration or support requests.
Usage Data: We may collect data about how you interact with the App, including the pages you visit, the features you use, and the time and date of your interactions.

3. How We Use Your Information

We may use the collected information for the following purposes:

App Functionality: To provide and maintain the App's functionality, deliver content, and personalize your experience.
Communication: To respond to your inquiries, provide customer support, and send you important updates or notifications related to the App.
Analytics: To analyze and improve the App's performance, usability, and user experience.

4. Sharing Your Information

We will not share your personal information with third parties except in the following circumstances:

With Your Consent: We may share your information with third parties if you explicitly consent to such sharing.
Legal Obligations: We may share your information when required to comply with legal obligations or respond to lawful requests from authorities.

5. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the Internet or storage method can guarantee complete security.

6. Your Choices

You can typically control the information you provide to us and how we use it through the settings within the App. You may also have rights under applicable privacy laws, including the right to access, correct, or delete your personal information.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at vinodhmali013@gmail.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our data practices or legal requirements. We will notify you of any material changes through the App or other means. Your continued use of the App after such updates constitutes your acceptance of the revised Privacy Policy.

Refund Policy

At Alpha Labs Tech, we value your satisfaction and aim to provide you with a positive experience. Our refund policy is designed to be fair and reasonable. Please read the following policy carefully to understand our guidelines for refunds.

1. Eligibility for Refund

We offer refunds under the following conditions:

1.1 Product or Service Defect

If you receive a defective product or service that does not meet the specifications or fails to function as described, you may be eligible for a refund.

1.2 Dissatisfaction

If you are not satisfied with your purchase for any reason, you may request a refund within 4–5 days from the date of purchase.

2. Refund Process

To request a refund, please follow these steps:

Contact our customer support team to initiate the refund process.
Provide proof of purchase, such as an order number, receipt, or other documentation.
Depending on the nature of the refund request, we may require additional information, such as photos or a detailed description of the issue.

3. Refund Timing

Refunds will be processed within 15 days of receiving your refund request and any necessary documentation. The timing of when the refunded amount will appear in your account may vary depending on your payment method and financial institution.

4. Exclusions

Please note the following exclusions:

No refunds will be issued after 15 days from the date of purchase.
Refunds will not be granted if the product or service has been altered, modified, or used in violation of our terms and conditions.
Refunds will not cover any third-party fees, such as transaction fees or taxes.